Returns and Refunds Last updated: August 24, 2026
Our products are printed to order specifically for you. For this reason, our return policy is stricter than that of a traditional warehouse.
1. What is generally non-refundable • Change of mind after ordering • Incorrect size or color choice (please consult the Size Guide before purchasing) • Minor color/print differences due to monitor or production process
2. What we refund / replace • Damaged product upon arrival • Significant printing or packaging defect • Item incorrect compared to the order • Non-delivery demonstrably not attributable to the customer (after verification with the courier)
3. How to request assistance
- Contact us within 14 days of receipt via the Contact Us page
- Indicate your order number, the problem, and attach clear photos of the product and packaging
- We will respond with a solution: replacement, refund, or other options
4. Refunds Approved refunds are processed to the same payment method within a reasonable time (usually 5–10 business days after approval; bank/card processing times may add delay).
5. Product Return If a physical return is required, we will provide you with the address and instructions. The product must be unworn (unless for defect inspection), unwashed, and in the condition received, except for the reported defect.
6. Shipping and Customs Reshipping costs for returns not due to our error may remain the customer's responsibility. Import duties/taxes are not refundable by us if applied by local authorities.
7. Contact Contact Us page — we usually respond within 24–48 business hours.